HSBC customers not paid after IT glitch
By Chris Johnston
28 August 2015
From the section Business
HSBC has said that approximately 275,000 payments have been affected by an IT glitch.
It has led to many people not being paid ahead of this weekend’s bank holiday.
The bank said it was working with other banks to ensure that customers did not lose out as a result of the problem.
“We are taking immediate steps to ensure the payments reach beneficiaries as quickly as possible,” the bank said in a statement.
It said it would post further updates on its Twitter feed at HSBC_Help_UK.
The BBC understands the issue concerns the information used by HSBC to process some payments, rather than a problem with the Bacs payments system itself. Bacs is used by all UK financial institutions for funds transfers.
Customers of other banks who were expecting payments such as wages from HSBC accounts have not received them.
Jack Matthews of Leicester told the BBC he had not been paid and that his employer, who banks with HSBC, had told him there had …read more
Source:: BBC UK