Payments to RBS customers ‘missing’
By Kevin Peachey
Personal finance reporter
17 June 2015
From the section Business
NatWest has told customers that credit is available to those affected
About 600,000 payments expected by customers of the RBS group of banks have failed to enter accounts overnight, the bank has admitted.
Payments including tax credits and disability living allowance are among the payments that have failed to be credited to accounts.
RBS admitted that some payments were “missing”, but it had now identified and fixed the underlying problem.
The group has previously been hit by a major IT meltdown.
Banks including RBS and NatWest are affected
Customers from RBS, NatWest, Coutts and Ulster Bank – all part of the same group – are thought to have been affected by the issue.
Some 600,000 transactions have been affected and the banking group said it was now trying to update accounts as a “priority”.
“We are aware of an issue with our overnight process which has resulted in some of our customers not having credits or direct debits being applied to their accounts,” a spokesman for RBS said.
“We are working to get this resolved as quickly as possible …read more
Source:: BBC UK
