Virgin starts automatic compensation for train delays
By Brian Milligan
Personal Finance reporter
2 October 2015
From the section Business
Some – but not all – Virgin passengers will now receive compensation automatically
Virgin has become the first train company to automatically compensate some passengers if they are delayed.
From Saturday 3 October, travellers using its services on the West Coast mainline – and who book their tickets via the company app or website – will receive automatic repayments.
The government urged …read more
Source:: BBC UK