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NTT supports HEINEKEN with the implementation of its new digital office in Kraków, Poland

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The brewing company was looking to provide employees with a modern environment which would serve as a showcase for all HEINEKEN offices

London, UK – 12th December 2022NTT Ltd., a leading infrastructure and services company, today announced the deployment of a new digital office in the Krakow headquarters of the HEINEKEN Shared Services Center. Thanks to this implementation, nearly 1,500 employees can experience a hybrid workplace model.

HEINEKEN Global Shared Services is an integral part of HEINEKEN, which has been present in Krakow since 2012. The decision to move the company’s financial and operational Shared Services Centers to this location from Malopolska provided an opportunity to reassess the best approach for its campus network needs.

“Our employees around the world belong to 27 different nationalities and speak 17 different languages. Therefore, we are well aware of the important role that effective communication plays in a successful business,” commented Ewa Szalewska, Head of People Function at HEINEKEN. “Following the pandemic, hybrid work has increased, which has affected the way that employees work together and communicate. This is why we decided to create a digital office that will support our team moving forward and allow them to perform their duties, regardless of where they choose to log on from.”

In today’s landscape, such a strategy is still a novelty for many. In fact, according to NTT research, 8 out of 10 business representatives believe that supporting remote work is still a challenge for them.

Revolutionizing the HEINEKEN Experience

One of HEINEKEN’s primary goals when modernizing the Poland office was to meet the requirements of a hybrid workplace to attract talented, skilled people from across Europe. Another consideration was the desire to move infrastructure management to a managed services model to enable the relatively small in-house IT team to focus on internal services.

“We needed support in designing the best solutions and choosing the best technologies. We trusted NTT because of their extensive capabilities and numerous partners. We appreciate the dedication and personal commitment of the NTT team, who coordinated many implementations in a very short time frame,” commented Paweł Miodek, D&T Service Delivery Manager at HEINEKEN.

“Throughout the implementation, our NTT team was entrusted with network infrastructure, security and contact center management, as well as coordination of the entire implementation process,” said Rafał Sałyga, Go-To-Market Director from NTT Ltd. in Poland. “This is also not the end of our partnership, as NTT will also be responsible for a round-the-clock technical center that will support the employees of the corporation moving forward.”

Migration to the cloud

Following a series of interviews with HEINEKEN employees as well as the architects responsible for arranging the office, it was agreed that a key priority was to transfer the company’s services from its current on-premises model to the cloud; the entire LAN and Contact Centre infrastructure was moved to the managed services model using Cisco solutions.

“Cloud infrastructure is the basis for hybrid work. Without this, it would not be possible to achieve the goals of unified systems and trouble-free and secure access to digital tools and resources from anywhere,” said Łucja Barbaszewska, Head of Sales to the Commercial Market at Cisco Polska. “Cloud gives flexibility, which in turn facilitates productivity and increases employee satisfaction. Using it, all employees, regardless of where they are, can work equally effectively.”

As part of the implementation, the Krakow office also now includes several facilities to collaborate comfortably and creatively, including a system for booking desks, parking spaces, conference rooms and even shelves for belongings. Employees have a preview of who is planning to come into the office on a given day and where they are going to sit, which can be helpful in terms of team collaboration. The data collected via this feature provides valuable feedback for HEINEKEN, as it can be used to monitor which zones of the office are used.

The system is not everything

NTT also partnered with Logitech for hardware solutions dedicated to remote work. The Krakow office now incorporates cameras, audio systems, video terminals and wireless pointing devices to improve the quality of work.

“All employees now use the same interface, regardless of whether they are in the office or at home. This unified system makes business operations simple and trouble-free. The solutions used are modular, which means that we can easily expand and combine them, as well as scale later on,” commented Bartosz Gruza, Manager at Logitech.

About NTT Ltd.

As part of NTT DATA, a USD 30 billion IT services provider, NTT Ltd. is a leading IT infrastructure and services company serving 65% of the Fortune Global 500 and more than 75% of the Fortune Global 100. We lay the foundation for organizations’ edge-to-cloud networking ecosystem, simplify the complexity of their workloads across multi-cloud environments, and innovate at the edge of their IT environments where networks, cloud and applications converge. We offer tailored infrastructure and ensure consistent best practices in design and operations across all of our secure, scalable and customizable data centers. On the journey towards a software-defined future, we support organizations with our platform-delivered infrastructure services. We enable a connected future.

Visit us at services.global.ntt

Media contact

Hotwire for NTT Ltd.
Hannah Lock
[email protected]

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Quantum Computing Breakthroughs: Disrupting Industries with Oxford’s Innovations

A recent breakthrough in quantum computing at the University of Oxford promises to disrupt multiple industries by significantly enhancing computational capabilities. Explore the technological implications and potential disruptions poised to redefine sectors.

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In May 2026, the University of Oxford announced a significant breakthrough in the field of quantum computing, unveiling an advanced error correction algorithm that has the potential to transform computational capabilities. This development is not just a scientific triumph; it heralds a new era of technological disruption across multiple industries. Quantum computing, long anticipated as the next frontier in technology, promises to solve complex problems beyond the reach of classical computers, and Oxford’s latest advancement brings this closer to reality.

At the core of this breakthrough is the enhancement in quantum error correction, a critical component that addresses the inherent instability of qubits, which are the fundamental units of quantum information. Traditional computers use bits of 0s and 1s, but quantum computers operate on qubits, which can exist in multiple states simultaneously. This superposition allows quantum computers to process information exponentially faster than classical computers. However, qubits are notoriously prone to errors due to environmental noise and operational inaccuracies. Oxford’s new algorithm significantly improves the error correction process, maintaining qubit stability longer and allowing extended computational tasks to be performed accurately.

The implications of this are profound. Industries ranging from pharmaceuticals to finance stand on the cusp of disruption as quantum computing offers the ability to model complex molecular structures, optimize large-scale financial portfolios, and even revolutionize artificial intelligence algorithms. In pharmaceuticals, for example, quantum computing can expedite drug discovery by accurately simulating molecular interactions, potentially reducing the time and cost associated with bringing new drugs to market. Similarly, in finance, quantum algorithms can optimize trading strategies and risk management with a precision unattainable by current technologies.

Moreover, the ripple effects of such a leap in computational power extend to data encryption and cybersecurity. Quantum computers possess the potential to decrypt classical encryption methods, prompting a race for quantum-resistant cryptography. This necessitates a paradigm shift in how we secure digital information, affecting every sector that relies on data security.

Despite the tremendous promise, the transition to quantum computing is not without its challenges. The infrastructure required to support quantum technologies is expensive and complex. There is also a significant skills gap; experts in quantum computing are scarce, and training a new generation of scientists and engineers is imperative. Furthermore, ethical considerations regarding the power of quantum computing must be addressed, particularly in terms of privacy and security.

Looking forward, as quantum computing continues to evolve, industries will need to adapt swiftly to harness its capabilities. Early adopters who invest in quantum technologies and develop quantum-ready strategies will likely dominate in the coming decade. As Oxford’s breakthrough demonstrates, the race is on to fully realize the potential of quantum computing and redefine the boundaries of what is technologically possible.

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Apple’s AI Innovations: Shaping the Competitive Landscape in 2026

Apple’s latest advancements in artificial intelligence are setting the stage for a competitive showdown with other tech giants. This article explores how Apple’s AI strategy is positioning the company in the fast-evolving tech landscape.

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In the bustling realm of technology, few companies command as much attention as Apple. In 2026, the Silicon Valley titan has once again captured the tech world’s gaze with its latest advances in artificial intelligence. As Apple unveils a suite of AI-driven innovations, the competitive landscape is poised for a seismic shift.

Apple’s strategic focus on AI is not merely about introducing new features but is a calculated move to redefine user experiences while maintaining its staunch advocacy for privacy. At the heart of Apple’s AI initiatives is the promise of personalization—an AI that learns and adapts to the user’s preferences, offering seamless interaction across its range of devices. This focus is especially pertinent in an era where user data is a hot commodity, and privacy concerns are at an all-time high.

What sets Apple apart in the AI race is its dual emphasis on innovation and privacy. While competitors like Google and Amazon have long been heralded for their AI prowess, often prioritizing expansive data collection to fuel their AI engines, Apple has carved out a niche by leveraging on-device processing. This approach not only mitigates privacy risks but also enhances real-time responsiveness, a crucial factor in user satisfaction.

The competitive implications of Apple’s AI advancements are profound. Google’s AI, renowned for its search and recommendation algorithms, faces a formidable challenger in Apple’s ecosystem-centric approach. Meanwhile, Amazon’s Alexa, which dominates the smart assistant market, must contend with Apple’s Siri, now equipped with enhanced contextual understanding and predictive capabilities.

Microsoft, another major player, has been making strides with its integration of AI in cloud services and productivity tools. However, Apple’s holistic approach—integrating AI across hardware, software, and services—presents a cohesive strategy that is difficult to replicate. This integration not only ensures a seamless user experience but also reinforces brand loyalty, a cornerstone of Apple’s business model.

As AI continues to evolve, the stakes in the tech industry are higher than ever. Apple’s innovations are not just about keeping pace but are strategically designed to place the company at the forefront of the AI revolution. In doing so, Apple is not only safeguarding its market position but is also setting new benchmarks in how technology can enhance and secure our digital lives.

The road ahead will undoubtedly see further advancements and competition, but Apple’s current trajectory suggests it is well-positioned to lead in the AI domain. By prioritizing user-centric design and privacy, Apple is not just participating in the AI race; it is setting the pace.

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AI Fitness Instructors and Unreal Gains: Revolutionizing the Fitness Industry

The rise of AI-driven fitness programs is transforming the fitness industry. Explore the technology, its impact on traditional fitness models, and how it is reshaping consumer expectations.

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Artificial intelligence is making its mark across various sectors, and the fitness industry is no exception. With the advent of AI-driven fitness instructors, there is a seismic shift underway in how fitness is perceived and pursued. This article delves into the rise of AI in fitness, examining the technology behind it, its effects on traditional fitness models, and the shifting expectations of consumers.

In recent years, AI fitness instructors have become increasingly popular, offering personalized workout programs, real-time feedback, and virtual coaching. These AI systems utilize advanced algorithms to tailor fitness routines that adapt to an individual’s progress and preferences, making fitness more accessible and engaging than ever before.

At the core of AI fitness instructors is sophisticated machine learning technology. These systems collect data from various sources, such as wearable devices and user inputs, to create personalized fitness plans. AI analyzes this data to optimize workouts, ensuring they are challenging yet achievable, and provides insights that were previously accessible only through one-on-one sessions with human trainers.

The integration of AI into fitness is transforming traditional models. Gyms and fitness centers are incorporating AI technologies to enhance their offerings, while some consumers opt for entirely virtual experiences. This shift is challenging the status quo, pushing traditional trainers to adapt by integrating technology into their own practices to remain competitive.

As AI fitness programs become more prevalent, consumer expectations are evolving. Users now demand more personalized and flexible fitness solutions that fit into their busy lifestyles. AI provides this adaptability, offering users the ability to engage in workouts anytime, anywhere, without compromising on quality or effectiveness.

Looking ahead, the role of AI in fitness is set to expand. As technology continues to advance, we can expect even more innovative solutions that enhance user experience and outcomes. AI-driven gamification elements, for example, are already being explored to increase engagement and motivation.


The rise of AI fitness instructors represents a significant evolution in the fitness industry. By offering personalized, accessible, and innovative solutions, AI is not only transforming how people engage with fitness but also challenging traditional models and expectations. As this technology continues to develop, the potential for further disruption and improvement in the fitness sector is immense.

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